Coronavirus…
Where to get help
Adelaide Bank
Call the mortgage help centre on 1300 650 259
https://www.adelaidebank.com.au/support/financial-difficulty-assistance/
AMP Bank
Call the mortgage help centre on 13 30 30
https://www.amp.com.au/home-loans/financial-hardship
ANZ
Call ANZ Customer Connect Team on 1800 252 845 Mon-Fri, 9.00am to 7.00pm (AEST)
https://www.anz.com.au/about-us/sustainability/financial-hardship/
Australian Military Bank
Call 1300 13 23 28 or email service@australianmilitarybank.com.au
https://www.australianmilitarybank.com.au/member-advice-covid-19
Bank of Sydney
Call 13 95 00 (Mon – Fri, 9am -5pm AEST)
BankWest
Call Customer Assist 1300 769 173 or email customer.assist@bankwest.com.au
https://www.bankwest.com.au/personal/guides/financial-hardship-assistance
Customers are able to defer their home loan repayments for 6 months. You can apply for the deferral quickly and easily through Bankwest Online Banking or the Bankwest App. Once logged in you simply need to navigate to ‘Self Service’ and then ‘Loan Support’ to apply for the deferral.
Bankwest have also confirmed that customers who defer their home loan and maintain the payment agreement no arraers will be recirded and there will be no impact to your credit file.
BankWest
Call Customer Assist 1300 769 173 or email customer.assist@bankwest.com.au
https://www.bankwest.com.au/personal/guides/financial-hardship-assistance
Better Choice
Call 1300 334 336 (Option 1)
Bluestone
Call customer service team at 13 25 83 or email customerservice@bluestone.com.au
CBA
Call 13 2221 – 6am to 10pm
https://www.commbank.com.au/latest/support-for-home-loan-customers.html
Heritage Bank
Call 13 14 22
LaTrobe
Call helpline on 1800 620 639
Liberty
Call 13 11 33 or email help@liberty.com.au
MyLoan
Call Advantedge Assist on 1800 701 599
https://www.advantedge.com.au/
Customers seeking support during this challenging time may be elligable to pause their home loan repyaments for a 2 to 6 month period, regardless of whether or not they’ve paid ahead. Elligibility applies to all Advantedge home loan customers affected by Coronavirus (owner occupiers and investors on either principal and interest or interest-only repayment schedules with either variable or fixed rate loans. MyLoan’s online form is now live to assist customers with a repayment pause via the above link.
NAB
Home Loan clients is 1300 683 106. Business clients is 1300 769 650.
https://www.nab.com.au/common/forms/nab-assist-request-for-financial-hardship-assistance
Pepper
Call customer support team on 1800 356 383
Qudos Bank
Call contact centre on 1300 747 747 or email assistance@qudosbank.com.au
https://asset.qudosbank.com.au/files/forms/FinancialHardship.pdf
St George
Complete the form in the link
Teachers Mutual Bank
Call 1800 862 265
https://www.tmbank.com.au/contact/financial-hardship/credit-assistance