Coronavirus…

Where to get help

Adelaide Bank

Call the mortgage help centre on 1300 650 259

https://www.adelaidebank.com.au/support/financial-difficulty-assistance/

 

AMP Bank

Call the mortgage help centre on 13 30 30

https://www.amp.com.au/home-loans/financial-hardship

 

ANZ

Call ANZ Customer Connect Team on 1800 252 845 Mon-Fri, 9.00am to 7.00pm (AEST)

https://www.anz.com.au/about-us/sustainability/financial-hardship/

Australian Military Bank

Call 1300 13 23 28 or email service@australianmilitarybank.com.au

https://www.australianmilitarybank.com.au/member-advice-covid-19

Bank of Sydney

Call 13 95 00 (Mon – Fri, 9am -5pm AEST)

https://www.banksyd.com.au/financial-hardship.html

BankWest

Call Customer Assist 1300 769 173 or email customer.assist@bankwest.com.au

https://www.bankwest.com.au/personal/guides/financial-hardship-assistance

Customers are able to defer their home loan repayments for 6 months. You can apply for the deferral quickly and easily through Bankwest Online Banking or the Bankwest App. Once logged in you simply need to navigate to ‘Self Service’ and then ‘Loan Support’ to apply for the deferral.

Bankwest have also confirmed that customers who defer their home loan and maintain the payment agreement no arraers will be recirded and there will be no impact to your credit file.

BankWest

Call Customer Assist 1300 769 173 or email customer.assist@bankwest.com.au

https://www.bankwest.com.au/personal/guides/financial-hardship-assistance

Better Choice

Call 1300 334 336 (Option 1)

Bluestone

Call customer service team at 13 25 83 or email customerservice@bluestone.com.au

Heritage Bank

Call 13 14 22

LaTrobe

Call helpline on 1800 620 639

Liberty

Call 13 11 33 or email help@liberty.com.au

https://www.liberty.com.au/about-us/covid-19-update

MyLoan

Call Advantedge Assist on 1800 701 599

https://www.advantedge.com.au/covid-19-customer-support

Customers seeking support during this challenging time may be elligable to pause their home loan repyaments for a 2 to 6 month period, regardless of whether or not they’ve paid ahead. Elligibility applies to all Advantedge home loan customers affected by Coronavirus (owner occupiers and investors on either principal and interest or interest-only repayment schedules with either variable or fixed rate loans.  MyLoan’s online form is now live to assist customers with a repayment pause via the above link.

NAB

Home Loan clients is 1300 683 106. Business clients is 1300 769 650.

https://www.nab.com.au/common/forms/nab-assist-request-for-financial-hardship-assistance

Pepper

Call customer support team on 1800 356 383

Qudos Bank

Call contact centre on 1300 747 747 or email assistance@qudosbank.com.au

https://asset.qudosbank.com.au/files/forms/FinancialHardship.pdf

Resimac

Email financialassistance@resimac.com.au

https://www.resimac.com.au/coronavirus-support